![]() ![]() ![]() Will definitely not rent from avis again and very upset about their gamble. It is just very frustrating to have purchased this kind of "peace of mind" insurance only to find out that the contract seems to be illusory. Click here to see exclusive Dollar rental car deals and save on your next car rental when you apply your Dollar car rental discount coupon code at checkout. Needless to say, we will fight line of argumentation. At that point the manager called his supervisor and customer service representative and then told us that the CDW would not cover because we had not immediately called (which was impossible). A ride from the airport to Guatemala City is around 5.00 to 6.00. We returned the next morning, ready to take the flight. Make sure to get a fair price as they tend to overcharge foreigners. We were told to come back the next day (where we actually took off to return to the US), after the local manager had spoken to his supervisor. The car's functionality was not impaired at all. ( in fact the roads are narrow and there was no possibility to hang out where we damaged the car (rocks at the side of the road). The accident did not involve any other car. There is no good cellular in Guatemala, so we could not call and instead drove to avis immediately. We were told that the insurance was not going to cover the damage with some week excuse (in fact that we had to immediately inform avis of the accident). told them about the issue and returned the car actually a day early. When actual damage occurred on the car, we drove to avis the same day. We purchased full collision damage waiver. ![]()
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